Front desk training / Dental
The short answer
KBhaus trains dental front office teams to turn new-patient calls into booked appointments: handling insurance and price questions, presenting treatment with confidence and following up with patients who need time. Training is led by our senior team, drawing on executive-level, high-ticket sales experience.
Nº 01 · Where dental bookings slip
New patients often open with insurance or cost. If the answer stops at "we're out of network," the call ends and the patient keeps looking.
A trained team explains the options, mentions financing, and books the visit where the dentist can give a real plan.
Nº 02 · What the training covers
The call
An opening that builds trust fast and a natural ask for the appointment.
Insurance and cost
How to explain coverage, out-of-network benefits and financing honestly.
Treatment
Routines for unscheduled treatment, so high-value cases don't go quiet.
Questions
Front office staff, treatment coordinators and office managers.
Yes. High-value treatment needs the most careful follow-up, and the training covers it.
Through regular call reviews and booking rates you can see in your Client Portal.